Coronavirus (COVID-19) Updates

Our response to Coronavirus (COVID-19) - Updated Tuesday 24th March 2020

Following our communications last week on our response to the outbreak of Coronavirus (COVID-19), and the unfolding situation that is changing on a daily basis we wish to provide a further update. 

Every decision we take is with everyone’s health, safety and wellbeing as our first priority. In these unprecedented times we must not only act responsibly as a business, but we must also act responsibly as members of our communities to protect those who are most vulnerable and our incredible NHS. Following the guidance from Government last week we took the decision to  cancel all of our non-essential services, but our team has been continuing to support our partner schools in offering provision for ‘key workers’ where the school has specifically asked for our support. This support continues on a ‘needs’ basis so we can support those valuable ‘key workers’ – to find our more on who is classed as a ‘key worker’ please click here

With regard to our planned upcoming Easter ‘Active Holiday Camps’, we have taken the decision to cancel these camps to support the current ‘social distancing’ strategy now in place in the UK. However, after detailed discussions with Swanmore College we will be working in partnership with them to provide childcare provision for children of ‘key workers’ during the Easter holiday period. This provision, working in partnership with Swanmore College and local Primary Schools, will aim to support them in providing provision which is essential to support key workers to allow them to continue to work. 

In the lead up to Easter we will be working closely with Swanmore College and local Primary Schools to progress these plans, in the meantime we can confirm;

  • The Easter ‘Key Worker Childcare Provision’ will be strictly for children of key workers, fully aligned to current and any future guidance from Government. You can find out who is classified as a key worker here.
  • The provision will run for both weeks of Easter, that is 6th – 9th and 14th – 17th April 2020.
  • The provision will run from 8am to 6pm each day.  
  • To accommodate all children and young people we are extending our age range to those aged 4 – 16 years.
  • At present bookings can only be made directly through your child’s school who will confirm bookings directly with us. If this changes we will communicate with you further.
  • Provision will include a balance of physical activity and sport, educational and other alternative activities.

We are very aware of our responsibility in running this provision and will ensure at all times we strictly adhere to Public Health England/Government guidance. This will include, but is not limited to;

  • Strict social distancing controls and protocols in place. If numbers are high we can effectively achieve this by utilising the significant facilities that will be available to us.
  • Strict hygiene protocols in place.
  • Strict monitoring of adults, young people and children in our care at all times. This will include additional staff training.
It is important to note that with the situation changing so quickly, with new Government guidance being issued on a daily basis, the ‘Key Worker Childcare Provision’ is subject to change with limited notice. We will endeavour to provide any updates as soon as we are able to do so.

We realise there will be questions following this announcement, we have included a ‘Frequently Asked Questions’ (FAQ’s) section at the end of this statement which will hopefully answer any you do have. If not, please do get in touch with us and we will endeavour to answer them as quickly as possible.

Finally, when Active Me 360 CIC was set-up as a social enterprise it was on the sole mission of serving our communities, adding social value and supporting the most vulnerable using the power of physical activity, sport and education. This mission continues to guide everything we do and every decision we take, it is a mission that will continue when we all come through this difficult time. 

When the time is right, we look forward to welcoming you back, and be rest assured we will be back providing you with the services you need and with the highest standards of quality you expect from us. 

Take care of yourselves, your loved ones and your communities.

Best wishes,

Your ActiveMe 360 Team.

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FAQ's - Coronavirus (COVID-19)

We are running this childcare provision during Easter to support our key workers, allowing them to access safe childcare for their children so they can continue to work.

Although schools were closed from Friday 20th March 2020, the majority of schools remain open so children of key workers can continue to attend whilst their parents/guardians work in their critical jobs in the fight against COVID-19. For a variety of reasons schools are finding it difficult to continue this provision during the scheduled Easter holidays, meaning key workers may find it difficult to find and access childcare for their children.

Following discussions with Swanmore College they have decided to outsource this provision exclusively to Active Me 360. Along with providing provision for their pupils, building on the colleges strong community links we decided to offer the provision to the wider community, including local Primary schools who may benefit from this provision.

Any provision we run will be with the strict consent of Swanmore College and local Primary Schools based on a ‘needs’ basis, and in strict accordance with the latest guidance from Public Health England/Government. 

The ‘Key Worker Childcare Provision’ during the Easter holidays is strictly for key workers only. To find out more about what a ‘key worker’ is, as defined by the Government, please click here.

To support our communities and NHS we fully support the guidance on ‘social distancing’ to prevent the spread of COVID-19. If you are not a key worker we will not be able to accept your child(ren) on our course, we strongly recommend you stay at home and avoid all non-essential social contact.

Swanmore College have directly communicated with the Senior Leaders of local Primary Schools about this provision. Active Me 360 CIC have also contacted local Primary Schools and other partners to outline our planned provision. It is the decision of each school as to whether they take up this offer and/or communicate this to their school community, including parents/guardians.

In the first instance we advise you to get in touch with your child(ren)’s Primary school to see if they are aware of our planned provision, and if so, whether they will be engaging it. If they are unaware and would like more details please ask them to call us on 02392 007 523, or email 

If you are struggling to get hold of your school, but feel our provision would benefit them, please get in touch with us.

At the moment we are only accepting bookings directly from schools, ensuring children of key workers who attend their school are able to access our provision. It is also expected that schools will fund the provision for their children.

If you are a key worker and require childcare provision during the Easter holidays, but your child(ren)’s school is not willing to, or able to fund their place on our provision, we ask you to please get in touch with us. We will continue to review whether or not to allow independent bookings.

If you are a key worker who had already booked a place on our now cancelled Easter ‘Active Holiday Camps’, please get in touch with us. 

If you still require Easter childcare provision to allow you to work, we will make sure you have a place with us at Swanmore College.

Everyone who had booked onto and paid for our ‘Active Holiday Camp’ at Swanmore Leisure this Easter will get a credit for their booking. This means we will carry your booking forward to any of our future ‘Active Holiday Camps’ in the next 12 months.

Like thousands of small businesses across the UK we will be fighting to ensure we come through this difficult time, and are determined to do so. To support our fight we need your help, if you are able to accept a credit we will repay your support and faith in us by giving you an extra day free when our traditional camps return. You do not need to do anything, we will automatically log your credit and free day.

However, we know these are tough times for everyone, so if you do require a refund to support you and your family, we will happily refund you’re booking. Please get in touch with us by Friday 17th April 2020 to arrange this, we kindly ask for your patience in dealing with any refund requests.

These are unprecedented times, with the situation in the UK changing daily. We will do everything in our control to provide the essential childcare provision for key workers doing the Easter holidays, but we cannot guarantee this if new guidance from Public Health England/Government means it is not safe to do so.

We will continue to monitor and review updated guidance and make the appropriate decisions with everyone’s health, safety and wellbeing as our first priority. If anything changes we will communicate this as soon as possible.

No. We recognise many key workers work shifts, so you are able to drop off and collect your child(ren) at times convenient to you between our course opening times of 8am to 6pm. Just let us know.

Unfortunately, we cannot open the course earlier or later, but if we can support you in any other way we will do our best to accommodate any requests.

Active Me 360 will have sole use of the significant facilities available to us at Swanmore College. Because of this we will utilise all facilities and plan our activities carefully to ensure ‘social distancing’ is possible. This will of course be dependent on daily numbers of attendees.

In addition to this, we will adhere to strict controls and protocols on hygiene and the monitoring of everyones health onsite. 

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